Preview and Revision policy as of 30.08.2021.
Our company operates in a very subjective field - what can be great for one person, burns another person's ears.
At the end of the day, the outcome depends on the musician that picks your order and how they see and convert your name. Imagine a drawing - an artist draws a picture, first of all, based on how they see you.
We understand that sometimes you may have something specific in mind as well as expectations that we may not always meet. Thus, we offer one revision for free.
Prints: We will email a preview of your artwork prior to printing. You will have 72 hours/3 days to either send us your revision request, or approve it for printing. If 3 days go by and we do not hear from you, we will consider it approved and will proceed with printing. After that, we will not be able to make any changes to your order.
Kindly note that it is your responsibility to check your emails carefully. If you believe you have not heard from us within 4 days of placing your order, please contact us as soon as possible.
Digital: Once we email your digital order, you will have 30 days to request a revision.
If you are not fully satisfied, please provide us as much details as possible and we will make sure we assign the right musician and make the right corrections.
The details can include:
- Different Mood
- Anything else you did not like, for example, the last chord.
- Story behind this order so we can try to match a personality better.
- Some samples of what you are after. Please keep in mind that often samples provided take musicians and composers months or years to produce (especially famous ones); therefore we advise to set your expectations at a reasonable level. At the end of the day, we use the letters in your name to create a small melody, not the full on song.
We do not provide refunds in the event of unsatisfied revised version.
Please read our refund policy here for more info.
Most of the photos we get are not the easiest to work with.
We try to make sure that we do not place notes/text on faces, do not crop photos, leave important elements. However, sometimes it is simply impossible. If you are not happy with the design and would like a revision, our designer team will assess if it is possible or not. Then the customer support team will get back to you with either a new design, or request a new photo.
We are all humans and we all make mistakes.
We advise you to always check the names you provide. If you spotted a typo and received a digital file - no worries, we can fix it for you.
However, if you ordered a poster or canvas and unfortunately discovered a typo that was not our mistake, we will not be able to fix it for you free of charge. We will be able to provide a print with a discounted price to cover our own expenses associated with this revision.
Please keep in mind that typos often require a change in the melody, therefore it will be considered as one full revision.
If you have any questions, please do not hesitate to message us on firstname.lastname@example.org or use the chat widget located at the bottom of each page.