Shipping, Returns and Refunds


SHIPPING

To ensure the fastest delivery times we have 8 printing facilities around the world.

Once an order is placed, it normally takes 3-5 days to create a digital version of your order, and 2-7 working days to print it. 

Please allow at least 3-10 working days for your order to arrive once shipped (standard delivery).

If you have ordered different print options (e.g. different sizes), some of them will be shipped individually from different production facilities at different times. You may receive more than one tracking number.

Please note, some countries are experiencing delays due to the Covid-19 pandemic, so please always allow some extra time to avoid any disappointment. We are doing the best we can to prevent delays, however, it is generally out of our control.

We are offering a digital edition. To avoid any delays you can order a digital file and then print it yourself! 

If you have any questions or concerns, feel free to contact us directly: support@themelodia.com, use our contact form or our chat located at the bottom of every page. We will reply as soon as possible.

RETURNS & REFUNDS

Due to the nature of the product (custom made and on-demand) we provide, we do not pre-make or hold any inventory in stock. Therefore, we cannot provide refunds, credits, or replacements except in the event of damage or mistake made by us prior to the product arriving.

If your item arrived damaged, please take a photo of the damaged unit and send it to our Customer Support team - support@themelodia.com. We will happily offer a refund or a replacement. 

If you placed an order and then changed your mind shortly after paying for your product, we will have to check first if our team started working on your order.

  • If they have not, we will be able to refund the whole amount to you.
  • If they have, we will only be able to refund it partially to cover up our cost. The amount depends on what you ordered and how much worked we have done so far.

We do not provide refunds in the event of unsatisfied result, however we do offer one revision under our preview and revision guarantee. 

You can read our preview and revision policy here.